Be part of finding solutions to help Maricopa County residents every day and make an impact by reducing poverty in our community. Join a team that positively impacts the lives of the underserved by keeping the lights on and a roof over their heads. As a Community Services Coordinator, you'll primarily work in our contact center, supporting the planning, administration, and implementation of rental and utility assistance services, community initiatives, and compliance. Everyone deserves an opportunity to thrive.

Apply today to become a Community Services Operations Coordinator and be the light in someone’s life!

This position is grant-funded through June 30, 2026.

About Us

Together, we can thrive.

In Human Services, we focus on maximizing potential and providing support and resources for all stages of life. We partner with families and communities to encourage children to learn, invite youth and adults to cultivate professional skills, guide families to achieve financial success and enable seniors to live independently.

Join our team and unlock your potential.

Proud to Offer

• Work with a greater purpose: enjoy diverse work connecting community members with vital programs
• Tuition reimbursement
• Exceptional work-life balance, with a consistent schedule
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
• Learn more at Work With Us | Maricopa County, AZ

We Require

• Bachelor's in planning, social services, public administration, business administration, or a closely related field
• Job-related experience may substitute for the required post-secondary education on a year-for-year basis

We Also Value

• Bilingual skills in Spanish and English

Job Contributions

• Lead, train, and manage a support team dedicated to providing exceptional services to Maricopa County residents
• Guide the contact center team in problem-solving for clients, vendors, and internal partners
• Regularly observe team calls to identify coaching opportunities and provide effective feedback
• De-escalate challenging client situations and ensure a positive customer experience
• Collaborate with internal and external partners to ensure accurate programmatic information and effectively relay client feedback
• Collaborate with all Human Services Department (HSD) divisions to implement best practices for service delivery
• Provide leadership and support for continuous improvement initiatives
• Conduct analysis of program-related data, prepare comprehensive written reports, and develop actionable recommendations, including area metrics and Key Performance Indicators (KPIs)

Working Conditions

• Work is routinely performed in an office environment, which may require long periods of sitting, reading, and typing
• Requires travel to program sites throughout Maricopa County
• The position requires travel to and from various county, client, and contractor locations during a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles used on County business
• Must possess or be able to obtain a valid Arizona driver’s license, class D
• Must complete a background check and fingerprint identification upon hire to secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card

• Bachelor's in planning, social services, public administration, business administration, or a closely related field
• Job-related experience may substitute for the required post-secondary education on a year-for-year basis

https://maricopa.wd1.myworkdayjobs.com/en-US/MC_External/details/Community-Resilience-Program-Coordinator_JR17950