The Development Coordinator will work primarily out of our Phoenix office ensuring TFA donors are identified, cultivated, solicited, and stewarded providing our donors an exceptional donor experience no matter how they contribute to TFA. This balance will be reached with a focus on quality customer service while maintaining the organization’s CRM with a sense of urgency balanced with a compassionate relationship-building approach. Success will be measured based on accuracy and functionality of the organization’s CRM system, growth in dollars and donors in the assigned portfolio, and increased donor retention across the organization.

DUTIES & RESPONSIBILITIES:

CRM Oversight & Integration: (30%)

Leading efforts to ensure the organization’s CRM system (Salesforce) is accurate, up-to-date, and useful following data protocols to include:

• Clean current information
• Accurately input donor information
• Track donor interactions
• Remove donor duplicates
• Oversee and generate informative reports to include overseeing and generating informative reports and donor profiles

Fundraising / Portfolio Oversight: (25%)

• Responsible for a donor portfolio: cultivate, solicit, and steward individual transactional and recurring donors (donors giving up to $1,000 or through the AZ Tax Credit)
• Meet one on one with current (and prospective) donors on a weekly basis

Individual Donor Stewardship: (20%)

• Create and lead donor segmentation efforts including stewardship and Giving Societies
• Ensure all donors are thanked following the organization’s thank you protocols
• Creatively provide “WOW” factor and offer exceptional stewardship strategies moving TFA’s donors into “Raving Fans”

Development Team Support: (20%)

• Present to corporate and community groups the work of TFA

• Attend volunteer and donor activation events
• Provide logistical support for donor events
• Support in-kind drives (corporate, community, etc.)
• Lead Ambassador volunteers to assist the Development Department

Other Duties: (5%)

• All positions are expected to support inter-departmental cross training. At times, additional tasks are required, and employees are expected to be flexible and adjust to benefit the organization’s mission.
• Maintain ongoing and open communication with one’s supervisor as well as other leadership and colleagues!

 EDUCATION & EXPERIENCE 

• A college degree is required for this position.
• Demonstrated leadership experience within a non-profit setting with fundraising experience preferred.
• Experience in managing complex projects simultaneously is necessary.
• Knowledge of CRM systems required, in particular Salesforce is preferred
• Proficient in MS Office computer applications (MS Word, Excel, etc.) and other general office software.

SKILLS, ABILITIES & ATTRIBUTES 

• Skills: 
  • Dynamic leader who is able to engage others by being human-centric  
  • Outstanding organizational skills 
  • Excellent written and verbal communication 
  • Good interpersonal skills 
• Abilities: 
  • Work on a desktop and/or laptop computer for multiple hours a day 
  • Comply with TFA policies and procedures 
  • Interact with clients in a busy environment including, but not limited to, lifting up to 20lbs 
  • Maintain confidentiality at all times 
  • Have a current AZ driver’s license with a clean driving record
• Attributes: 
  • Creative problem solver 
  • Dependable team player 
  • Adaptable/flexible while working on focused tasks 
  • Detail-oriented while understanding how tasks relate to overall mission 
  • Embraces new challenges in support of organizational success 

Ashton Thomas

Senior Executive Recruiter

(602) 344-9983

athomas@duffygroup.com

Colleen Neese

Practice Director

(602) 802-8329

cneese@duffygroup.com