Make a difference in someone’s life today! As a Client Services Specialist, you will support agencies and mobile sites.    As a Client Services Specialist, you will impact the delivery of services and contribute to the Community Services Division with programmatic support.  Client Services Specialists interact with clients and our agency partners to provide financial support and resources to improve the lives of those who need it.

Join a team that positively impacts the lives of those in need daily! Apply now to become our next Client Services Specialist!

About Us

Together, we can thrive. In Human Services, we focus on maximizing potential and providing support and resources for all stages of life. We partner with families and communities to encourage children to learn, invite youth and adults to cultivate professional skills, guide families to achieve financial success, and enable seniors to live independently. Join our team and unlock your potential.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of case management experience
• Certificate, credential, or associate degree in social work or related field
• An equivalent combination of post-secondary education in Social Work or related and job-related experience may substitute for the required education year after year

We Also Value

• Bilingual in Spanish and English
• Customer Service background and/or Human Service experience

Job Contributions

• Process client applications for financial assistance from multiple programs and services
• Provide exceptional customer service with navigation to additional resources and create referrals for services in the department’s CMS
• Review program applications for eligibility with the requested program/service
• Maintains all required documents in the program’s electronic management information system
• Engages the customer in Evidence-Based coaching interviews and utilizes related tools to meet the client where they are and identify the most appropriate level of services
• Review program applications and documentation to determine customer’s eligibility for requested services
• Provide information on community resources, establish information and referral mechanisms, and provide program enrollment assistance to interested clients, including utility discounts and food/nutrition programs
• Attends community outreach and education events
• May require travel to various locations throughout Maricopa County
• Other duties as assigned

Working Conditions

• Must possess or have the ability to obtain a valid Arizona driver's license, upon hire
• Arizona Department of Public Safety Level 1 Fingerprint Clearance Card, upon hire
• Work is routinely performed in an office environment, which may require long periods of sitting, reading, and typing
• Requires travel to program sites throughout Maricopa County
• Requires travel to and from various county, client, and contractor locations during a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles used on County business

• Two years of case management experience
• Certificate, credential, or associate degree in social work or related field
• An equivalent combination of post-secondary education in Social Work or related and job-related experience may substitute for the required education year after year

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