We also are seeking a Development Operations Coordinator who will participate in developing funding growth for the region through data analysis, systems training, and reporting; administration of the region’s municipal campaign; data hygiene and strategic implementation of gift processing procedures. Serves as the regional development team’s first point of contact for community inquiries, responding as appropriate via phone and written correspondence. Supports Red Cross volunteers who serve within the regional development team.   

• Identify needed adjustments and/or linking requests to support accuracy of revenue and fundraiser credit per the guidelines. Provide data analysis and reports to assist leadership in operational reviews, monitoring activity and performance, and other initiatives as directed.
• Coordinate gift processing to include cross-functional collaboration to ensure accurate execution of check processing and bundling procedures are followed and understood.
• Coordinate data hygiene updates to ensure quality data by creating new accounts, requesting account merges, and making other needed updates.
• Support portfolio updates as defined by leadership by transferring accounts/contacts to the appropriate relationship manager, inactivating and adding new accounts, and ensuring portfolios are reflected for each role.
• Monitor upcoming and past due solicitations and gifts and share information to ensure data is updated appropriately.
• Assist with onboarding of new fundraisers and serve as a systems trainer for new hires and volunteers. Provide ongoing user training and education on new functionality and/or changes in the system.
• May serve as the liaison to key national contacts for data systems, gift processing and research as needed. Support tracking large budgeted monthly gifts, as reflected in the revenue budget to support forecasting

Standard Schedule: Work from home but travel into the Phoenix office 2-3 times a week and may be more frequent during busy times.

WHAT YOU NEED TO SUCCEED :

Education: High School or equivalent required.

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

Skills & Abilities: Good interpersonal, verbal, and written communication skills. Expert in Excel and comfortable working in CRMs and data analysis tools such as PowerBI. Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable. Ability to work on a team.

Please go to www.redcross.org/jobs and search for RC79502 or use the link below:

https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Phoenix-AZ/Development-Operations-Coordinator_RC79502