Be a part of reshaping the way we deliver human services in Maricopa County. Do you have a passion for human services with extensive process improvement, customer service, and management experience? Consider joining our Human Services Department!

As our Special Projects Manager, we will count on you to oversee and manage the human services special projects and initiatives, including project development, supervision of subordinate staff, reporting, and compliance. In this role, you will implement and manage the department’s quality assurance and customer service alignment. You will develop strategies to improve programs, processes, and operations to support quality customer service, efficiency, and compliance.

Please note this position has a fixed term of funding ending June 2026.

About Us

Together, we can thrive.

In Human Services, we focus on maximizing potential and providing support and resources for all stages of life. We partner with families and communities to encourage children to learn, invite youths and adults to cultivate professional skills, guide families to achieve financial success, and enable seniors to live independently.

Join our team and unlock your potential.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Employee discounts for goods and services

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

Job Contributions

• Manages the team implementing the Human Services Department American Rescue Plan Act initiatives and projects, including but not limited to refugee assistance, rural assistance programs, step-down planning, and final grant close-out.

• Analyzes and recommends improvements to the Department’s business and program processes to ensure efficiency, compliance, consistency, and high quality of services; oversees large process improvements throughout the Department.

• Develops and implements short and long-term strategic department goals and staff development planning through identification of new methods and strategies

• Manages the Department’s Strategic Planning initiatives at the County and Department levels, including but not limited to scoping, drafting, updating, and presenting the Plan

• Utilizes project management techniques to effectively manage and complete key projects

• Advises the Director or Assistant Director on special Department projects

• Researches complex initiatives and develops extensive analytical reports

• Works collaboratively with all department staff and partners to create mission driven solutions 

• Performs full range of supervisory responsibility, including but not limited to determining work priorities, developing performance plans, monitoring and evaluating performance, coaching staff, and hiring new staff

Working Conditions

• Ability to travel to and from job-related locations during a scheduled workday, subject to County policies regarding the use of a County or private vehicles used on County business

• Valid Arizona driver's license is required upon hire

• Must secure a Level 1 Fingerprint Clearance Card through the Arizona Department of Public Safety

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!

We Require

• Four years of professional administrative experience managing projects and conducting complex analysis

• One year of supervisory experience

• Bachelor's degree in Public Administration, Public Policy, Business Administration, or a related field

• Postgraduate degrees or professional-level-related experience may substitute for education or experience on a year-for-year basis

We Also Value

• Experience in the public sector on process improvement initiatives

• Experience in the development of comprehensive strategic plans

Apply online at Maricopa.gov/Jobs or use the following link Maricopa County Careers