Tempe Community Council (TCC) is looking for a public service minded individual who would like the opportunity to turn their interest into action. TCC’s Volunteer Income Tax Assistance (VITA) program provides free tax preparation for vulnerable populations. In addition to tax preparation services, Tempe’s VITA program also aids clients in identifying additional areas where they may need support and then connecting them to agencies who provide these services. The CRA position would have the opportunity to assist in creating this service and then implement it at the VITA site during the tax season. Tempe’s VITA site is located at Gracie’s Village, 1520 E. Apache Blvd., Tempe.  The site is open 3 times per week for limited hours. Specific days and hours to be determined. This CRA will work at the tax site during operating hours. The CRA can expect to work approximately 10 hours per week for 13 weeks between mid-January 2025 and April 15th, 2025.

Essential Duties and Responsibilities:

• Research community resources and gain comprehensive knowledge of the programs and services.
• Gather flyers and other resources from each of the represented agencies and programs to distribute to clients.
• Assist in the creation of a new resource screening tool to assist in identifying a client’s needed support.
• Be onsite at the VITA tax site during operating hours to engage with clients and meet one on one to provide this referral service.
• Collect referral forms and compile data from these forms to submit to TCC staff on a weekly basis.
• Work with the VITA Coordinators to open and close the site each day and assist as needed.
• Maintain the support and referral area and ensure it is always neat and fully stocked.
• Collect success/impact stories from clients regarding the services provided.

Required Skills and Competencies

• Strong written and oral communication skills.
• Aptitude and passion for community-based programs.
• Ability to work a flexible schedule which will occasionally include evenings and weekends during the 2024-2025 tax season from mid-January until mid-April. Volunteers must be available for limited hours on a flexible schedule prior to tax season to work on service development and preparation.
• Experience in active listening to engage and establish trust with clients.
• Possess a non-judgmental attitude and an appreciation for diversity and the value of individual differences to enable working effectively with clients from diverse backgrounds.
• Possesses excellent, efficient organizational skills.
• Ability to collect and manage data and complete required reports.
• Proficient in Microsoft systems such as Outlook, Word, and Excel.
• Must have reliable transportation to and from tax site.
• Bilingual preferred.

TCC will pay for services rendered at an amount not to exceed $15.00 per hour for up to 10 hours per week and not to exceed 130 hours. Any additional hours needed for services rendered must be preapproved by the Chief Program Officer.

To apply for this position, submit a resume and cover letter detailing why this position is of interest to you to tccinformation@tempe.gov.